HealthCraft designs, deploys and manages the delivery of patient support services through a network of pharmacies and other primary healthcare service providers.


Patient support services are increasingly being employed to provide a ‘beyond the pill’ value add to improve patient engagement, improve continuity of care as well as overall patient treatment experience.

HealthCraft has available a growing menu of evidence based services for deployment and is able to undertake customised service design to achieve specific outcomes. Our well-grounded service design methodology enables us to deliver services more efficiently and mitigates service failure. Robust data management and outcomes measurement is achieved via a secure web-based platform.

All services are delivered through a Managed Services Network which is specifically trained, audited and accredited to provide the required service capability. HealthCraft supplies implementation support and on-going performance management of the network in order to maintain service quality standards and to provide for continuous improvement opportunities. Service evaluation is an integral part of patient follow up.

HealthCraft negotiates the funding of services with payors and administers the payment systems between funders/payors and the service providers.